Overall rating: 5 out of 5 based on 2 reviews.
Overview
Service Level Analyst – Enterprise IT – Al Futtaim Group – Dubai, UAE
– Elicit service level requirements from the business
– Contribute to documenting the service design package
– Draft SLAs between EIT and the business
– Work with EIT to formalize internal agreements (OLAs) to ensure that the SLAs committed to the…
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