Senior Officer - CRM Dubai Islamic Bank

Job Objective

To support CRM, to facilitate customer adaption, identify & implement initiatives and programs that drive targeted, incremental awareness and use of CRM system across the bank.

Job Description
  

• Participate in meeting / discussions with users & other stakeholder to understand business requirements, identify CRM based solution and facilitate implementation.
• Prepare Business Requirements documentation, training manuals, update presentations and other related documentation to support the implementation and ongoing operations.
• Providing on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits. Liaise with the relevant units within DIB & externally with service providers to facilitate smooth running and uninterrupted services.
• Assume on-going support responsibility for the CRM configurations and reports, interfaces, conversions, enhancements, and forms integration.
• Support the development and execution of user acceptance test plans and test scripts. Work with project managers to write and execute perform functional, integration, performance and regression testing.

Additional Details
  

• Should be a graduate in IT, preferably certified in MS CRM with 2 – 3 years’ experience working on software development projects & implementation of CRM solutions
• Sound knowledge & understanding in Analytics, UAT systems & training, Functional Application & System Integration
• Ideal candidate should possess good communication skill.

Gender -  Male

Nationality - Any

Job Ref: SOCRM/104/1306