Overall rating: 5 out of 5 based on 4 reviews.
Overview
Ovex Tech Team Lead Job in Lahore
Duties and Responsibilities:
- To make sure that team remains motivated and the projects KPI’s are met consistently.
- Resolve agent and customer issues.
- Participate in new-hire interviews.
- Conduct performance reviews and team meetings.
- Help to handle the workload, if and when feasible and appropriate.
- Conduct monitoring and coaching sessions.
- Coordinate with training and quality assurance to identify systemic quality-improvement opportunities.
- Represent the team on special projects/initiatives.
- Floor Supervision.
- Perform Call Monitoring.
- Conduct Pre and Post shift meetings and prepare shift reports.
Qualifications/Requirements:
- Excellent oral, written and interpersonal communication skills.
- Exceptional listening and analytical skills.
- Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).
- Intermediate to advanced level of knowledge with Internet technology
- Strong knowledge of customer care processes and techniques.
- Demonstrated ability to work well in a team environment.
- Dedication to providing exceptional customer service.
Experience:
- Two years of call center customer care experience, preferably in a technical environment.
Language:
- Very good knowledge of English Language (spoken and written).
About ovextech
Ovex Technologies Pakistan (Pvt.) Ltd. is one of the country’s leading BPO and IT Solutions providers. We offer a 24/7 global helpdesk and three fully integrated state-of-the-art logistically disparate facilities with experienced professionals aiding customers in driving sustainable business growth.
Ovex adheres to strict international standards in service quality and dependability. We understand the diverse technological needs and demands of an evolving global enterprise.Our services portfolio includes comprehensive Outsourcing, Infrastructure & Software Solutions.
