Job Description

Ovex Tech Team Lead Job in Lahore

Duties and Responsibilities:

To make sure that team remains motivated and the projects KPI’s are met consistently.
Resolve agent and customer issues.
Participate in new-hire interviews.
Conduct performance reviews and team meetings.
Help to handle the workload, if and when feasible and appropriate.
Conduct monitoring and coaching sessions.
Coordinate with training and quality assurance to identify systemic quality-improvement opportunities.
Represent the team on special projects/initiatives.
Floor Supervision.
Perform Call Monitoring.
Conduct Pre and Post shift meetings and prepare shift reports.

Qualifications/Requirements:

Excellent oral, written and interpersonal communication skills.
Exceptional listening and analytical skills.
Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).
Intermediate to advanced level of knowledge with Internet technology
Strong knowledge of customer care processes and techniques.
Demonstrated ability to work well in a team environment.
Dedication to providing exceptional customer service.

Experience:

Two years of call center customer care experience, preferably in a technical environment.

Language: