Overview
Manager Channel Experience & Enablement Telenor Job in Lahore Pakistan
Eligibility Criteria (Education/Experience/ Certifications):
Education: Master Degree [MBA/MCS] CS/IT/engineering and business combination will be a plus Work experience: Telecom industry expereince Customer Services expereince (call center and or service centers) Project management: Expereince of handling complex projects People management/team management experience Process improvement/customer experience improvement experience will be a plus/must
Potential Career Path:
Manager CEM Manager Channel ops Manager Call center (consumer/Business) Manager Service centers Manager Customer & service excellence Manager CCC Regional Manager S&D Manager S&D planning
Your typical day at work:
Giving direction to your teams on respective projects/goals/tasks Team meetings: Your own teams and your Manager’s team [normally weekly meetings] Meeting with stakeholders: CCD unit heads & managers, outside CCD (e.g. Marketing, PD, IT, Regulatory, Sales etc). Managing escalations, answering queries by management/stakeholder and doing escalations where required. Tracking major KPIs and projects. Checking major KPI reports and identifying/questioning/managing any abnormalities. Identifying improvement areas and innovation in your work area
- Only shortlisted candidates will be contacted
- Candidates with disabilities are strongly encouraged to apply.
- These vacancy details are not definitive and may be subject to future amendments.
About Telenor-Jobs
Telenor Pakistan is 100{97eebaffb719edc77f5d3f263ca9ac303de719282e01b1503d31e8104cb63712} owned by the Telenor Group, an international provider of high quality voice, data, content and communication services in 12 markets across Europe and Asia. Telenor Group is among the largest mobile operators in the world with 150 million mobile subscriptions and a workforce of approximately 32,000.
Telenor Pakistan has invested over US$2.3 billion in the local economy so far. It acquired a GSM license in 2004 and began commercial operations on March 15, 2005.
In October 2012, Telenor Pakistan’s crossed the active subscriber base is 30 million retaining its position as the country's second largest mobile operator.
