IT Customer Support Engineer LUMS Job in Lahore

IT Customer Support Engineer LUMS Job in Lahore

Main Responsibilities

• Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team
• Dealing with students and lab usage policies enforcement.
• Provide technical support to students in computing labs (24*7), work in rotating shifts.
• Taking phone calls, logging and assigning tickets at Helpdesk and providing appropriate solution to the users after office hours and on weekends
• Record lectures and other events; facilitate web casting/recording requests after office hours and on weekends.
• Following up calls in progress 
• Working with other IST members as and when required

Requirements     

• Bachelor’s in Computing / Computer Science / IT from an HEC recognized university.

 

 

Experience (Minimum): 1 - 4 years