Email/Chat Support Executive - International

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.Job Description: Prompt chat and email response to customers Document each customer’s question or problem as well as the resulting answer or solution Develop customer service solutions Maintain service level Job Specification: Intermediate or above Excellent communication (verbal & written) Proficiency with MS Office particularly MS Excel Flexibility Customer-centric attitude Problem-solving Adaptability Perks & Benefits: Medical Insurance Permanent Employment Status Provident Fund Internal Job Opportunities Annual Leaves Leaves Encashment Referral Bonus