Customer Support Executive - Domestic

Brief description of the job: ·         Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. ·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. ·         Follow up to ensure that appropriate actions were taken on customers’ requests. ·         Refer unresolved customer grievances or special requests to designated departments for further investigation. Working Hours: 9-hour shift Requirements (Education): Bachelors qualified No. of Vacancies: 20 Skills & Abilities: ·         Proficient with MS Office particularly MS Excel (Spreadsheet) ·         Possess Knowledge of Call Centre Operations ·         Must be flexible to work in shifts ·         Excellent communication skills Age limit: 20 to 30 Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus Gender: Male & Female Job Shift: On Rotation Job Type: Full-time Transport: Conveyance will be provided to females only, males own transport. Salary: Up to 21,500 Location: Karachi, Lahore & Islamabad Send us your CVs on [email protected] *Email Subject should be “Customer Support Executive Domestic”