Email / Chat Support Executive

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to the relevant team internally and/or externally. Key Responsibilities: Prompt chat & email response to customers Provide real-time support Document each customer’s question or problem as well as the resulting answer or solution Email coordination with customers Escalating to relevant team(s) internally and/or externally Job Specification: Intermediate or above Age limit: 18-30 Good communication (verbal & written) Proficiency with MS Office particularly MS Excel Flexibility Customer-centric attitude Adaptability Perks & Benefits: Medical Insurance Permanent Employment Status Provident Fund Internal Job Opportunities Annual Leaves Leaves Encashment Referral Bonus