Overall rating: 5 out of 5 based on 2 reviews.
Overview
– Handle all the Tickets w.r.t Desktop / Laptops / Printers /.
– Handle all the escalated tickets from the engineer / domain owners
– Create Knowledge base and update central data pool.
– Work on the tickets and resolve them with the right technical resources
– Train and mentor L1 engineers to resolve tickets to save …
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