Deputy Director Complaints PHC Job in Lahore
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Overview

Deputy Director Complaints PHC Job in Lahore

Job Responsibilities:

  • Assist the directorate in the development of investigation procedures and conduct investigations of individual complaints
  • Facilitate complainants in complaint registration, processing and understanding of the findings and decisions
  • Ensure in conducting thorough, objective investigation of complaints, reach sound neutral conclusions based on investigation results and maintain confidentiality regarding process and outcome in accordance with all legal requirements
  • Document and communicate results of investigation to complainants and healthcare providers.
  • Conduct investigations in an open and impartial manner with complainants from a broad spectrum of diverse communities, and to exercise tact and diplomacy in dealing with sensitive, complex and confidential issues and situations
  • Responsible in the maintenance of record investigations of complaints
  • Support the Directorate in training and information dissemination
  • Ensure and undertake investigations of serious system failures in healthcare establishments
  • Support Director (Complaints) to develop a comprehensive complaint management system and associated instruments
  • Deliver the outputs (according to the defined TORs) in a transparent, efficient, timely and cost –effective manner
  • Responsible for any other assignment(s) given by the management.

 
 

Qualification, Experience & Skills:

  • A medial graduate from PMDC recognized institution with appropriate/relevant higher post graduate professional qualification
  • Thorough understanding of medico-legal case management procedures and Governmental Legal procedures.
  • At least 10 years of work experience in the medical field
  • Strong computer literacy
  • Excellent communication & presentation skills
  • Excellent negotiation skills with pleasant personality
  • 30{97eebaffb719edc77f5d3f263ca9ac303de719282e01b1503d31e8104cb63712} traveling is required

Tagged as: Punjab-Healthcare-Commission

About Punjab-Healthcare-Commission

The Punjab Government took notice of incidences of medical negligence and promulgated the PHC Act, 2010. The Punjab Healthcare Commission was set up to ensure quality healthcare service delivery at all levels and also to protect the well being of the patients.