Deputy Director Complaints PHC Job in Lahore Job Responsibilities:

Assist the directorate in the development of investigation procedures and conduct investigations of individual complaints
Facilitate complainants in complaint registration, processing and understanding of the findings and decisions
Ensure in conducting thorough, objective investigation of complaints, reach sound neutral conclusions based on investigation results and maintain confidentiality regarding process and outcome in accordance with all legal requirements
Document and communicate results of investigation to complainants and healthcare providers.
Conduct investigations in an open and impartial manner with complainants from a broad spectrum of diverse communities, and to exercise tact and diplomacy in dealing with sensitive, complex and confidential issues and situations
Responsible in the maintenance of record investigations of complaints
Support the Directorate in training and information dissemination
Ensure and undertake investigations of serious system failures in healthcare establishments
Support Director (Complaints) to develop a comprehensive complaint management system and associated instruments
Deliver the outputs (according to the defined TORs) in a transparent, efficient, timely and cost –effective manner
Responsible for any other assignment(s) given by the management.

Qualification, Experience & Skills:

A medial graduate from PMDC recognized institution with appropriate/relevant higher post graduate professional qualification
Thorough understanding of medico-legal case management procedures and Governmental Legal procedures.
At least 10 years of work experience in the medical field
Strong computer literacy
Excellent communication & presentation skills
Excellent negotiation skills with pleasant personality
30{97eebaffb719edc77f5d3f263ca9ac303de719282e01b1503d31e8104cb63712} traveling is required

Deputy Director Complaints PHC Job in Lahore

Job Description