Customer Care Representative 50 Positions Available

Customer Care Representative 50 Positions Available

Designation: Customer Care Representative

Industry: Power Generation

Qualification: Bachelors and above

Experience: Fresh to 3 years of customer handling experience

Position: 50

 

Responsibilities & Authorities:

• Handle correspondence
• Handled Front Office Representative in case FOR is not present
• Handle queries made by customers through mail, email, walk in and phone Maintain a record of queries and the status of high priority cases forwarded by CEO,COO,CFO etc
• Provide satisfying information to customers
• Keep the status up to date to efficiently address customer queries
• Instalment forms filing
• Drafting monthly Reports for Customer Care Department
• Any other tasks as and when assigned

 

Skills and Competencies:

• Basic MS office running skills
• Strong Interpersonal skills
• Negotiation skills