Customer Care Manager Job in Karachi
5.0 rating based on 12,345 ratings
Overall rating: 5 out of 5 based on 2 reviews.

Overview

Customer Care Manager Job in Karachi

Job Detail

  • Customer Care Manager

    • Designation: Customer Care Manager

      Industry: Telecom                          

      Location: Karachi

      Qualification: Masters

      Experience: 10 years leadership experience with large-scale, complex, fast-paced consumer-facing operations and service organizations.

      Responsibilities & Authorities:

      • Develop, maintain and review the project program. Ensure projects are delivered on schedule that meets the agreed objectives and business needs.
      • Identify areas of potential business development. Conduct appropriate research and feed into the strategy development process.
      • Leading the Customer Care organization in planning, processes development and management and training.
      • Develop business requirements and implementing & drive customer satisfaction.
      • Maintain cost efficient operations that ensure fast deployments, low backlog and high customer satisfaction.
      • Reengineering and improving processes and policies to ensure customers receive a premium service experience in a rapidly growing region.
      • Providing reporting and analysis that document success and provide action plans to address areas of concern.
      • Lead the Customer Care Operations and ensure that the staff is aligned with vision, mission, values and strategic priorities.
      • Work professionally to deliver and ensure buy-in to the company’s strategic priorities.

      Skills and Competencies:

      • Excellent Communication skills (English plus local languages)
      • Ability to make decisions in a timely manner
      • Strong experienced with Microsoft Office software: Word, Access, PowerPoint
      • Intermediate to Advance level Microsoft Excel skills à specially on Macro-level
      • Exceptional teamwork, collaborative and organizational skills
      • Must be able to work independently under fast paced and at times intense conditions with minimal or no supervision

Tagged as: HTA Jobs

About shabeedear

Hasnain Tanweer Associates Jobs in Pakistan - We are focused on providing quality portfolio of world-class Human Resource Services that maximizes the performance of organizations through their most valuable resource – PEOPLE.