Customer Care Manager Job in Karachi

Job Detail

Customer Care Manager
- Designation: Customer Care Manager
  
  Industry: Telecom
  
  Location: Karachi
  
  Qualification: Masters
  
  Experience: 10 years leadership experience with large-scale, complex, fast-paced consumer-facing operations and service organizations.
  
  Responsibilities & Authorities:
  - Develop, maintain and review the project program. Ensure projects are delivered on schedule that meets the agreed objectives and business needs.
  - Identify areas of potential business development. Conduct appropriate research and feed into the strategy development process.
  - Leading the Customer Care organization in planning, processes development and management and training.
  - Develop business requirements and implementing & drive customer satisfaction.
  - Maintain cost efficient operations that ensure fast deployments, low backlog and high customer satisfaction.
  - Reengineering and improving processes and policies to ensure customers receive a premium service experience in a rapidly growing region.
  - Providing reporting and analysis that document success and provide action plans to address areas of concern.
  - Lead the Customer Care Operations and ensure that the staff is aligned with vision, mission, values and strategic priorities.
  - Work professionally to deliver and ensure buy-in to the company's strategic priorities.
  Skills and Competencies:
  - Excellent Communication skills (English plus local languages)
  - Ability to make decisions in a timely manner
  - Strong experienced with Microsoft Office software: Word, Access, PowerPoint
  - Intermediate to Advance level Microsoft Excel skills à specially on Macro-level
  - Exceptional teamwork, collaborative and organizational skills
  - Must be able to work independently under fast paced and at times intense conditions with minimal or no supervision

Customer Care Manager Job in Karachi

Job Description