Job Description

Contact Center IT Enterprise Support Officer Telenor Job in Lahore

Eligibility Criteria (Education/Experience/ Certifications): Education: BCS or BE-IT or equivalent/ MSc (Comp Sc)
Work experience: Handling voice and data solutions comprising Avaya, Genesys and NICE. IP and Network Management Basic AD Management DHCP Management Coordination for deployments through SCCM Potential Career Path: . Your typical day at work: Desktop/Laptop Support Access Network Support. Able to handle end-to-end Operations without any external support. Basic System (Windows) Operational Tasks Coordinating with networks team for any backend issues Understanding of Contact Center infrastructure. Understanding of PC/application troubleshooting. Troubleshooting & resolution of all front-end issues Antivirus installations Capability of understanding end user problem. Experience of working on Avaya and Genesys. Technical ability to solve problems and flexibility of approach towards solutions with minimal technical guidance. Functional Skills/Knowledge Areas: IP and Network Management Basic AD Management DHCP Management Coordination for deployments through SCCM

Only shortlisted candidates will be contacted
Candidates with disabilities are strongly encouraged to apply.
These vacancy details are not definitive and may be subject to future amendments.